Shipping Policy
Shipping Policy
Thank you for visiting and shopping at https://www.italianluxurygroup.com.au/ Following are the terms and conditions that constitute our Shipping Policy. Italian Luxury Group seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
All deliveries have a Track & Trace whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave if this is something you specifically require please email our team info@italianluxurygroup.com.au. We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.
Christmas cut off:
The best chance of delivery before Christmas
Standard deliveries
14 Dec to Interstate state metro or state regional areas
19 Dec Delivery to and from metro areas
Express deliveries
18 Dec to delivery in WA, north Queensland and remote areas
19 Dec to Interstate state metro or state regional areas
20 Dec Delivery to and from metro areas
- Dispatch Issues
Due to issues impacting the supply of our products, please allow an additional 5 days for delivery.
- Dispatch closure
Our warehouse is closed between 22 and 27 December. Please allow additional days for delivery for orders placed during this period.
Australian Wide
FREE SHIPPING
Italian Luxury Group ships to Australian.
We offer Free Shipping on all Australian merchandise Standard orders over $60. The free shipping discount is applied automatically in cart when the $60 threshold is reached. The free shipping discount applies to Standard shipping.
Shipment processing time
All orders are processed within 24-48 Hours. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur during peak seasons, such as Christmas, Black Friday, Cyber Monday
Shipment to P.O. boxes or APO/FPO addresses
Italian Luxury Group ships to addresses within the Australian Territories, and APO/FPO/DPO addresses.
Drivers will ask the receivers name, sign the scanner with ‘ATL’ and leave the parcel in a sensible place for the customer to pick up once they leave
If no one comes to the door and the franchisee considers the location a safe drop, the standard ATL process will be followed. Transit Warranty conditions for ATL will apply.
If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process.
All regional areas will be delivered using the standard ATL process.
1- Physically produced in one of our warehouses or suppliers, ready for shipment.
2- Materials stored in our warehouses or by our suppliers that are ready for the production of the products.
Specific Cases (Lamborghini Travel Bags, Framed Prints and Vintabros T-shirts which can take a minimum of 2 weeks for manufacturing.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Italian Luxury Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For Eu customers please note that all the prices are exclusive of VAT.
Damages
Italian Luxury Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Tracking your order
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.
Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.
If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via email info@italianluxurygroup.com.au our so we can lodge an enquiry for you.
Incorrect Address
If there is an error with your address, please contact info@italianluxurygroup.com.au ASAP and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.
We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.
International Shipping Policy
We currently ship worldwide
Perfumes and Home Fragrances
DGA Fedex contribution for shipments of dangerous goods (Perfumes) $125 Aud
December delivery times may vary due to high order volumes.
Watches & Jewellery
FREE DELIVERY WORLWIDE
FedEx, DHL, DPD, and UPS are all examples of Express services that have courier networks who operate nationally and globally.
Estimated time for metro areas.
Australia 1/3 +Business Days
Asia 3/5 +Business Days
Europe 3/5 +Business Days
United States 3/5 +Business Days
Rural and remote areas 10/20 +Business Days
We cannot ship to Po Box - Residential or business addresses only.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Worldwide Shipping rates & delivery estimates
| UNITED STATES | Estimate | ||
| STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available | |||
| AUD | USD | COURIER | |
| 0 UP TO 250g | 11.21 | $7.27 | Sendle |
| 251g UP TO 500g | 19.28 | $12.50 | Sendle |
| 501g UP TO 1000g | 25.41 | $16.48 | Sendle |
| 1001g UP TO 1500g | 40.35 | $26.16 | Sendle |
| 1501g UP TO 2000g | 49.05 | $31.81 | Sendle |
| 2001g UP TO 2500g | 55.92 | $36.26 | Sendle |
| 2501g UP TO 3000g | 59.58 | $38.64 | Sendle |
| 3001g UP TO 3500g | 63.25 | $41.01 | Sendle |
| 3501g UP TO 4000g | 66.92 | $43.39 | Sendle |
| 4001g UP TO 4500g | 70.58 | $45.77 | Sendle |
| 4501g UP TO 5000g | 74.25 | $48.15 | Sendle |
| 5001g UP TO 5500g | 77.92 | $50.52 | Sendle |
| 5501g UP TO 6000g | 81.58 | $52.90 | Sendle |
| 6001g UP TO 6500g | 85.25 | $55.28 | Sendle |
| 6501g UP TO 7000g | 88.92 | $57.66 | Sendle |
| 7001g UP TO 7500g | 92.58 | $60.03 | Sendle |
| 7501g UP TO 8000g | 96.25 | $62.41 | Sendle |
| 8001g UP TO 8500g | 100.00 | $64.84 | Sendle |
| 8501g UP TO 9000g | 103.58 | $67.17 | Sendle |
| 9001g UP TO 9500g | 107.25 | $69.54 | Sendle |
| 9501g UP TO 10000g | 110.92 | $71.92 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-4+ BUSINESS DAYS Tracking available | |||
| UNITED STATES | AUD | USD | COURIER |
| 0 UP TO 250g | $30.00 | $20.70 | FEDEX |
| 251g UP TO 500g | $38.00 | $26.22 | FEDEX |
| 501g UP TO 1000g | $40.00 | $27.60 | FEDEX |
| 1001g UP TO 1500g | $50.00 | $34.50 | FEDEX |
| 1501g UP TO 2000g | $60.00 | $41.40 | FEDEX |
| 2001g UP TO 2500g | $65.00 | $44.85 | FEDEX |
| 2501g UP TO 3000g | $70.00 | $48.30 | FEDEX |
| 3001g UP TO 3500g | $75.00 | $51.75 | FEDEX |
| 3501g UP TO 4000g | $80.00 | $55.20 | FEDEX |
| 4001g UP TO 4500g | $85.00 | $58.65 | FEDEX |
| 4501g UP TO 5000g | $90.00 | $62.10 | FEDEX |
| EUROPE - Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Luxembourg Netherlands - Norway - Poland - Portugal - Spain - Sweden - Switzerland Greece - Hungary - Uk. | |||
| STANDARD DELIVERY TIME ESTIMATE 6+ BUSINESS DAYS Tracking available | |||
| AUD | EURO | COURIER | |
| 0 UP TO 250g | $15.00 | € 8.85 | Sendle |
| 251g UP TO 500g | $20.00 | € 22.80 | Sendle |
| 501g UP TO 1000g | $25.41 | € 14.99 | Sendle |
| 1001g UP TO 1500g | $40.35 | € 23.81 | Sendle |
| 1501g UP TO 2000g | $49.05 | € 28.94 | Sendle |
| 2001g UP TO 2500g | $59.42 | € 35.06 | Sendle |
| 2501g UP TO 3000g | $63.08 | € 37.22 | Sendle |
| 3001g UP TO 3500g | $66.75 | € 39.38 | Sendle |
| 3501g UP TO 4000g | $70.42 | € 41.55 | Sendle |
| 4001g UP TO 4500g | $74.17 | € 43.76 | Sendle |
| 4501g UP TO 5000g | $77.75 | € 45.87 | Sendle |
| 5001g UP TO 5500g | $81.42 | € 48.04 | Sendle |
| 5501g UP TO 6000g | $85.08 | € 50.20 | Sendle |
| 6001g UP TO 6500g | $88.33 | € 52.11 | Sendle |
| 6501g UP TO 7000g | $92.42 | € 54.53 | Sendle |
| 7001g UP TO 7500g | $98.08 | € 57.87 | Sendle |
| 7501g UP TO 8000g | $99.75 | € 58.85 | Sendle |
| 8001g UP TO 8500g | $103.42 | € 61.02 | Sendle |
| 8501g UP TO 9000g | $107.08 | € 63.18 | Sendle |
| 9001g UP TO 9500g | $110.75 | € 65.34 | Sendle |
| 9501g UP TO 10000g | $114.42 | € 67.51 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| EUROPE | AUD | EURO | COURIER |
| 0 UP TO 250g | $40.00 | € 24.80 | FEDEX |
| 251g UP TO 500g | $41.00 | € 25.42 | FEDEX |
| 501g UP TO 1000g | $43.00 | € 26.66 | FEDEX |
| 1001g UP TO 1500g | $53.00 | € 32.86 | FEDEX |
| 1501g UP TO 2000g | $62.00 | € 38.44 | FEDEX |
| 2001g UP TO 2500g | $73.23 | € 45.40 | FEDEX |
| 2501g UP TO 3000g | $78.43 | € 48.63 | FEDEX |
| 3001g UP TO 3500g | $88.87 | € 55.10 | FEDEX |
| 3501g UP TO 4000g | $88.87 | € 55.10 | FEDEX |
| 4001g UP TO 4500g | $94.08 | € 58.33 | FEDEX |
| 4501g UP TO 5000g | $99.26 | € 61.54 | FEDEX |
| NEW ZEALAND | |||
| STANDARD DELIVERY TIME ESTIMATE 5+ BUSINESS DAYS Tracking available | |||
| AUD | NZL | COURIER | |
| 501g UP TO 1000g | $15.00 | $16.07 | Sendle |
| 1001g UP TO 2000g | $25.00 | $26.85 | Sendle |
| 2001g UP TO 3000g | $35.00 | $37.49 | Sendle |
| 3001g UP TO 4000g | $45.00 | $48.20 | Sendle |
| 4001g UP TO 5000g | $55.00 | $58.92 | Sendle |
| 5001g UP TO 6000g | $60.00 | $64.28 | Sendle |
| 6001g UP TO 7000g | $65.00 | $69.63 | Sendle |
| 7001g UP TO 8000g | $70.00 | $74.99 | Sendle |
| 7501g UP TO 8000g | $80.00 | $85.70 | Sendle |
| 8001g UP TO 9000g | $80.00 | $85.70 | Sendle |
| 9001g UP TO 10000g | $90.00 | $96.40 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| NEW ZEALAND | AUD | NLZ | COURIER |
| 0 UP TO 250g | $21.00 | $22.56 | FEDEX |
| 251g UP TO 1000g | $50.00 | $53.56 | FEDEX |
| 1001g UP TO 1500g | $55.00 | $58.92 | FEDEX |
| 1501g UP TO 2000g | $75.00 | $80.35 | FEDEX |
| 2001g UP TO 2500g | $85.00 | $91.04 | FEDEX |
| 2501g UP TO 3000g | $90.00 | $96.40 | FEDEX |
| 3001g UP TO 3500g | $95.00 | $101.75 | FEDEX |
| 3501g UP TO 4000g | $100.00 | $107.11 | FEDEX |
| 4001g UP TO 4500g | $105.00 | $112.46 | FEDEX |
| 4501g UP TO 5000g | $110.00 | $117.81 | FEDEX |
| RUSSIA Czechia - Estonia - Latvia - Lithuania | |||
| STANDARD DELIVERY TIME ESTIMATE 10+ BUSINESS DAYS Tracking available | |||
| AUD | RUBLO | COURIER | |
| 0 UP TO 250g | $11.21 | $541 | Sendle |
| 251g UP TO 500g | $19.28 | $931 | Sendle |
| 501g UP TO 1000g | $34.03 | $1,644 | Sendle |
| 1001g UP TO 1500g | $51.00 | $2,463 | Sendle |
| 1501g UP TO 2000g | $64.17 | $3,099 | Sendle |
| 2001g UP TO 2500g | $77.50 | $3,743 | Sendle |
| 2501g UP TO 3000g | $77.50 | $3,743 | Sendle |
| 3001g UP TO 3500g | $85.38 | $4,124 | Sendle |
| 3501g UP TO 4000g | $85.38 | $4,124 | Sendle |
| 4001g UP TO 4500g | $100.00 | $4,830 | Sendle |
| 4501g UP TO 5000g | $100.00 | $4,830 | Sendle |
| 5001g UP TO 5500g | $113.46 | $5,480 | Sendle |
| 5501g UP TO 6000g | $113.46 | $5,480 | Sendle |
| 6001g UP TO 6500g | $126.92 | $6,130 | Sendle |
| 6501g UP TO 7000g | $126.92 | $6,130 | Sendle |
| 7001g UP TO 7500g | $141.54 | $6,836 | Sendle |
| 7501g UP TO 8000g | $141.54 | $6,836 | Sendle |
| 8001g UP TO 8500g | $154.62 | $7,467 | Sendle |
| 8501g UP TO 9000g | $154.62 | $7,467 | Sendle |
| 9001g UP TO 9500g | $169.23 | $8,173 | Sendle |
| 9501g UP TO 10000g | $169.23 | $8,173 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3+ BUSINESS DAYS Tracking available | |||
| RUSSIA Czechia - Estonia - Latvia - Lithuania | AUD | RUBLO | COURIER |
| 0 UP TO 250g | $48.00 | $2,318 | FEDEX |
| 251g UP TO 500g | $66.00 | $3,188 | FEDEX |
| 501g UP TO 1000g | $66.00 | $3,188 | FEDEX |
| 1001g UP TO 1500g | $78.00 | $3,767 | FEDEX |
| 1501g UP TO 2000g | $90.00 | $4,347 | FEDEX |
| 2001g UP TO 2500g | $100.00 | $4,830 | FEDEX |
| 2501g UP TO 3000g | $110.00 | $5,313 | FEDEX |
| 3001g UP TO 3500g | $120.00 | $5,796 | FEDEX |
| 3501g UP TO 4000g | $130.00 | $6,279 | FEDEX |
| 4001g UP TO 4500g | $142.00 | $6,858 | FEDEX |
| 4501g UP TO 5000g | $152.00 | $7,341 | FEDEX |
| Qatar - Bahrain - United Arab Emirates | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | AED | COURIER | |
| 0 UP TO 250g | $11.21 | $7.22 | Sendle |
| 251g UP TO 500g | $19.28 | $12.41 | Sendle |
| 501g UP TO 1000g | $34.03 | $21.92 | Sendle |
| 1001g UP TO 1500g | $51.00 | $32.84 | Sendle |
| 1501g UP TO 2000g | $64.17 | $41.32 | Sendle |
| 2001g UP TO 2500g | $77.50 | $49.91 | Sendle |
| 2501g UP TO 3000g | $77.50 | $49.91 | Sendle |
| 3001g UP TO 3500g | $85.38 | $54.99 | Sendle |
| 3501g UP TO 4000g | $85.38 | $54.99 | Sendle |
| 4001g UP TO 4500g | $100.00 | $64.40 | Sendle |
| 4501g UP TO 5000g | $100.00 | $64.40 | Sendle |
| 5001g UP TO 5500g | $113.46 | $73.07 | Sendle |
| 5501g UP TO 6000g | $113.46 | $73.07 | Sendle |
| 6001g UP TO 6500g | $126.92 | $81.74 | Sendle |
| 6501g UP TO 7000g | $126.92 | $81.74 | Sendle |
| 7001g UP TO 7500g | $141.54 | $91.15 | Sendle |
| 7501g UP TO 8000g | $141.54 | $91.15 | Sendle |
| 8001g UP TO 8500g | $154.62 | $99.57 | Sendle |
| 8501g UP TO 9000g | $154.62 | $99.57 | Sendle |
| 9001g UP TO 9500g | $169.23 | $108.98 | Sendle |
| 9501g UP TO 10000g | $169.23 | $108.98 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available | |||
| Qatar - Bahrain - United Arab Emirates | AUD | EAU | COURIER |
| 0 UP TO 250g | $30.00 | $19.32 | FEDEX |
| 251g UP TO 500g | $46.00 | $29.62 | FEDEX |
| 501g UP TO 1000g | $38.00 | $24.47 | FEDEX |
| 1001g UP TO 1500g | $47.00 | $30.27 | FEDEX |
| 1501g UP TO 2000g | $55.00 | $35.42 | FEDEX |
| 2001g UP TO 2500g | $65.00 | $41.86 | FEDEX |
| 2501g UP TO 3000g | $66.00 | $42.50 | FEDEX |
| 3001g UP TO 3500g | $70.00 | $45.08 | FEDEX |
| 3501g UP TO 4000g | $72.00 | $46.37 | FEDEX |
| 4001g UP TO 4500g | $76.00 | $48.94 | FEDEX |
| 4501g UP TO 5000g | $79.00 | $50.88 | FEDEX |
| SOUTH KOREA | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | KRW | COURIER | |
| 0 UP TO 250g | $16.00 | $12,686 | Sendle |
| 251g UP TO 500g | $30.83 | $24,446 | Sendle |
| 501g UP TO 1000g | $40.58 | $32,177 | Sendle |
| 1001g UP TO 1500g | $50.33 | $39,907 | Sendle |
| 1501g UP TO 2000g | $60.08 | $47,637 | Sendle |
| 2001g UP TO 2500g | $63.71 | $50,512 | Sendle |
| 2501g UP TO 3000g | $67.33 | $53,386 | Sendle |
| 3001g UP TO 3500g | $65.38 | $51,841 | Sendle |
| 3501g UP TO 4000g | $69.23 | $54,890 | Sendle |
| 4001g UP TO 4500g | $72.31 | $57,330 | Sendle |
| 4501g UP TO 5000g | $75.38 | $59,769 | Sendle |
| 5001g UP TO 5500g | $79.23 | $62,819 | Sendle |
| 5501g UP TO 6000g | $82.31 | $65,258 | Sendle |
| 6001g UP TO 6500g | $85.38 | $67,698 | Sendle |
| 6501g UP TO 7000g | $88.92 | $70,503 | Sendle |
| 7001g UP TO 7500g | $92.31 | $73,187 | Sendle |
| 7501g UP TO 8000g | $95.62 | $75,809 | Sendle |
| 8001g UP TO 8500g | $98.96 | $78,462 | Sendle |
| 8501g UP TO 9000g | $102.31 | $81,115 | Sendle |
| 9001g UP TO 9500g | $106.15 | $84,165 | Sendle |
| 9501g UP TO 10000g | $109.23 | $86,604 | Sendle |
| EXPRESS DELIVERY TIME ESTIMATE 2-3 + BUSINESS DAYS Tracking available | |||
| SOUTH KOREA | AUD | KRW | COURIER |
| 0 UP TO 250g | $30.00 | $23,786 | FEDEX |
| 251g UP TO 500g | $46.00 | $36,471 | FEDEX |
| 501g UP TO 1000g | $38.00 | $30,129 | FEDEX |
| 1001g UP TO 1500g | $47.00 | $37,264 | FEDEX |
| 1501g UP TO 2000g | $55.00 | $43,607 | FEDEX |
| 2001g UP TO 2500g | $65.00 | $51,536 | FEDEX |
| 2501g UP TO 3000g | $66.00 | $52,329 | FEDEX |
| 3001g UP TO 3500g | $70.00 | $55,500 | FEDEX |
| 3501g UP TO 4000g | $72.00 | $57,086 | FEDEX |
| 4001g UP TO 4500g | $76.00 | $60,257 | FEDEX |
| 4501g UP TO 5000g | $79.00 | $62,636 | FEDEX |
| ASIA PACIFIC China - Honk Kong - Malaysia - Singapore - Japan | |||
| STANDARD DELIVERY TIME ESTIMATE 8+ BUSINESS DAYS Tracking available | |||
| AUD | COURIER | ||
| 0 UP TO 250g | $16.00 | Sendle | |
| 250g UP TO 500g | $25.00 | Sendle | |
| 500g UP TO 1 Kg | $30.83 | Sendle | |
| 1 UP TO 1.5 Kg | $40.35 | Sendle | |
| 1.5 UP TO 2 Kg | $49.05 | Sendle | |
| 2 UP TO 2.5 Kg | $98.00 | Sendle | |
| 2.5 UP TO 3 Kg | $102.00 | Sendle | |
| 3 UP TO 3.5 Kg | $115.00 | Sendle | |
| 3.5 UP TO 4 Kg | $120.00 | Sendle | |
| 4 UP TO 4.5 Kg | $135.00 | Sendle | |
| 4.5 UP TO 5 Kg | $140.00 | Sendle | |
| 5 UP TO 5.5 Kg | $155.00 | Sendle | |
| 5.5 UP TO 6 Kg | $160.00 | Sendle | |
| 6 UP TO 6.5 Kg | $165.00 | Sendle | |
| 6.5 UP TO 7 Kg | $170.00 | Sendle | |
| 7 UP TO 7.5 Kg | $175.00 | Sendle | |
| 7.5 UP TO 8 Kg | $180.00 | Sendle | |
| 8 UP TO 8.5 Kg | $190.00 | Sendle | |
| 8.5 UP TO 9 Kg | $195.00 | Sendle | |
| 9 UP TO 9.5Kg | $205.00 | Sendle | |
| 9.5 UP TO 10 Kg | $210.00 | Sendle | |
| EXPRESS DELIVERY TIME ESTIMATE 2-4 + BUSINESS DAYS Tracking available | |||
| ASIA PACIFIC China - Honk Kong - Malaysia - Singapore - Japan | AUD | COURIER | |
| 0 UP TO 250g | $30.00 | FEDEX | |
| 250g UP TO 500g | $30.00 | FEDEX | |
| 500g UP TO 1 Kg | $40.00 | FEDEX | |
| 1 UP TO 1.5 Kg | $55.00 | FEDEX | |
| 1.5 UP TO 2 Kg | $65.00 | FEDEX | |
| 2 UP TO 2.5 Kg | $85.00 | FEDEX | |
| 2.5 UP TO 3 Kg | $88.00 | FEDEX | |
| 3 UP TO 3.5 Kg | $90.00 | FEDEX | |
| 3.5 UP TO 4 Kg | $95.00 | FEDEX | |
| 4 UP TO 4.5 Kg | $100.00 | FEDEX | |
| 4.5 UP TO 5 Kg | $105.00 | FEDEX | |